RMA POLICY & INSTRUCTIONS
To request RMA number please send an email to
Your email should include Invoice Date, Invoice Number, Item Number,
Serial Number, problem description.
RMA department will issue a RMA# if all conditions are met and all
information are completed. An RMA number is valid for only 14 days from
the date issued.
- Your email should include
Invoice Date, Invoice Number, Item Number, Serial Number, problem
- RMA numbers must be
clearly marked on the outside of package. Please print a copy of
the RMA instruction enclosed with email or RMA request form by fax
and attached to the package.
- Do not include in the
shipment of items other than those specified approved items.
- Damaged or loss of goods
during shipment is the sole responsibility of the customer. Improper
packaging will result in loss of warranty.
- All returns MUST be in
original packing. Improperly packed items will be rejected with no
- Please ship original
packaging include all parts, accessories, software, manual, etc.
- We reserve the right to
reject items with RMA# shipped in and found not from Samtack or out
of warranty or under Manufacturer’s warranty.
- CUSTOMER shall be
responsible for verifying the defective good(s) prior to return.
Samtack may charge customer a $35 No Fault Found service charge for
any product found to be in working condition.
- For computer systems, a
minimum $130 will be charged for virus found or any other software
- Products sent back
without proper Return Material Authorization will incur a charge of
$10 per item for ship the product back.
You can check RMA status online. RMA status for a RMA number
will not be available after 3 months