As part of our on-going eBusiness service to Samtack customers authorized distributors and dealers can access our RMA (Return Material Authorization) system On-Line form (please note this service is restricted to authorized / registered customers only). Here you can complete the RMA form and receive instructions for return of the goods to Samtack.

If you are requesting RMA number by fax, our RMA department will only accept Samtack RMA form. Other forms will not be accepted. Please contact your sales representative or email us at sales@samtack.com to obtain the form.

RMA department will issue a RMA# if all conditions are met and all information are completed. An RMA number is valid for only 14 days from the date issued.

1. Your completed form definitely facilitates a proper product return process.

2. RMA numbers must be clearly marked on the outside of package. An original RMA authorization form must accompany the invoice copy(s) and packing list.

3. Mark down the problems on a masking tape and tape it on each piece of product. Do not use 'DEAD','DEFECT' or we will reject.

4. Do not include in the shipment of items other than those specified approved items.

5. Damaged or loss of goods during shipment is the sole responsibility of the customer. Improper packaging will result in loss of warranty.

6. Monitors, Scanners, Cases MUST be in original packing. Improperly packed items will be rejected with no consideration.

7. Do not ship back the cables, manual, drivers, software. We are not responsible for them.

8. RMA number is valid for 14 days only.

9. All items with RMA# shipped in and found not from Samtack or out of warranty will be rejected.

10. CUSTOMER shall be responsible for verifying the defective good(s) prior to return. Samtack may charge customer a $35 No Fault Found service charge for any product found to be in working condition.

11. For computer systems, a minimun $130 will be charged for virus found or any other software problem.

12. Products sent back without proper Return Material Authorisation and no physical damage found will incur a charge of $10 per item.

13. Check on RMA status will not be available after 3 months

Phone:
Toll Free:
E-mail RMA:

(905) 940-1880
1-800-255-8048
Toronto-RMA

Phone:
Fax:
E-mail RMA:

(626) 810-2833
(626) 581-0971
USA-RMA

Sans Frais:
Courriel:

1-800-541-2799
mtlrma@samtack.com