Online Account Form
Download Account Form (PDF format)
Download Ontario PST Exemption Form (PDF Format)

1. Account subject to late payment charge of 2% per month plus collection costs including attorney fees
2. $25.00 charge for any returned cheque
3. Dealer's account will be on hold (without notification) if there are bounced cheque(s) or past due invoice(s) or account over credit limit
4. 15% restocking fee will be charged on return
5. All claim for shortage, damage, must be made within 3 days of receipt of shipment
6. All merchandise remains Samtack's property until payment is received in full
7. Original packaging and invoice must be presented if warranty services are required
8. Charges may be imposed for unreasonable repair services if required
9. Retain your invoice for future warranty service
   

1. All Pine manufactured products sold by Samtack carry a 12 month  warranty from the date of the original invoice
2. All other products carry the manufacturer's warranty of their brands, which may vary from one to another, and from 30 days to 3 years
3. D.O.A. carries 15 days of warranty and will be replaced immediately. After 15 days of receiving, it will be treated as a regular RMA merchandise
4. Warranty will not be covered for any misuse, abuse, negligence, accidental damage by users, any unauthorized modification, and will be voided if any identification mark or serial number has been removed or tampered with

1. Any sales return without a Sales Return Authorization Number (SRA#) will be returned to the customer with "freight collect" on the customer's liability. The SRA form can be obtained from your sales representative or simply email us at sales@samtack.com. No credit will be issued without a completed SRA form by the customer and approved by Samtack sales management team. SRA# is only valid for 10 days
2. For credit items:
   1. Products must be purchased within 30 days and returned in complete original  package. 
   2. A copy of the original invoice and a copy of approved SRA form must be attached. SRA# must be clearly marked on the outside of the returned packages
3. Any sales return for full credit (excluding shipping cost) will be accepted within 15 days from the date of the original invoice if all the above conditions are met. Sales return for credit after 15 days from the date of the original invoice will be charged a 15% of invoice amount for restocking fee. We will charge customers for any missing item in the returned package
4. Full credit less shipping cost will be issued to all evaluation items within evaluation period - 15 days, otherwise, 15% of invoice value will be applied for restocking fee
   

1. Your completed form definitely facilitates a proper product return process
2. RMA numbers must be clearly marked on the outside of package. An original RMA authorization form must accompany the invoice copy(s) and packing list
3. Mark down the problems on a masking tape and tape it on each piece of product. Do not write 'DEAD' or we will reject
4. Do not include in the shipment of items other than those specified approved items
5. Damaged or loss of goods during shipment is the sole responsibility of the customer. Improper packaging will result in loss of warranty
6. Monitors, Scanners, Cases MUST be in original packing. Improperly packed items will be rejected with no consideration
7. All products return should be in FULL SET
8. RMA number is valid for 14 days only
9. CUSTOMER shall be responsible for verifying the defective good(s) prior to return. Samtack may charge customer a $35 No Fault Found service charge for any product found to be in working condition
10. For computer systems, a minimum $130 will be charged for virus found or any other software problem
11. Products sent back without proper Return Material Authorization, non Samtack products (eventhough RMA# issued), out of warranty and physical damage found will incur a charge of $35 per item as handling and such product(s) will be destroyed or sent back by collect shipment
12. Checking of RMA status will not be available after 3 months